{"id":583,"date":"2017-10-26T07:42:44","date_gmt":"2017-10-26T07:42:44","guid":{"rendered":"https:\/\/www.vitalsignum.com\/?page_id=583"},"modified":"2022-07-20T02:42:38","modified_gmt":"2022-07-20T02:42:38","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.vitalsignum.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column]\n\t\t\t<!-- START UKK Header REVOLUTION SLIDER 6.7.35 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_15_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:transparent;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_15_1\" style=\"\" data-version=\"6.7.35\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-18\" data-title=\"Slide\" data-anim=\"ms:510;r:0;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/www.vitalsignum.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"\" title=\"Slider-back-ukk\" width=\"1240\" height=\"600\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/vitalsignum.com\/wp-content\/uploads\/2020\/03\/Slider-back-ukk.jpg\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-15-slide-18-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"image\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:350px;y:220px;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:600px;h:140px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:230;sp:2640;sR:230;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sR:6130;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:5;\"\n\t\t\t\t\t\t\t><img decoding=\"async\" src=\"\/\/www.vitalsignum.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"\" class=\"tp-rs-img rs-lazyload\" width=\"800\" height=\"186\" data-lazyload=\"\/\/vitalsignum.com\/wp-content\/uploads\/2020\/03\/b2p-discover-your-heart.png\" data-no-retina> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_15_1',rl:[1240,1024,768,480],el:[500],gw:[1240],gh:[500],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider151\"]!==undefined) {window.RS_MODULES.modules[\"revslider151\"].once = false;window.revapi15 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1585742217937{padding-top: 60px !important;padding-right: 20px !important;padding-bottom: 40px !important;padding-left: 20px !important;}&#8221;]<\/p>\n<h1><strong><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1936\" src=\"https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2020\/03\/logo-b2b-90x95.png\" alt=\"\" width=\"70\" height=\"74\" \/>FREQUENTLY ASKED QUESTIONS <\/strong><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1658284951094{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}&#8221;]<section id='' \n                class='helpie-faq accordions faq-toggle open-first' \n                data-collection='' \n                data-pagination='0' \n                data-search='0' \n                data-pagination-enabled='0'\n                role='region'\n                aria-label='FAQ Section'\n                aria-live='polite'><form class=\"search\" onSubmit=\"return false;\"><div class=\"search__wrapper\"><input type=\"text\" class=\"search__input\" aria-label=\"Search\" role=\"searchbox\" placeholder=\"Search FAQ\"><span class=\"search__icon\"><svg class=\"svg-icon--search\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 22 22\">\r\n                        <g fill=\"none\" stroke=\"#171717\">\r\n                            <path stroke-linecap=\"square\" stroke-width=\"2\" d=\"M18.5 18.3l-5.4-5.4\"\/>\r\n                            <circle cx=\"8\" cy=\"8\" r=\"7\" stroke-width=\"2\"\/>\r\n                        <\/g>\r\n                    <\/svg><\/span><\/div><div class=\"search__message\"><\/div><\/form><article class=\"accordion \"><div class='helpie-faq-row'><div class='helpie-faq-col helpie-faq-col-12' ><ul><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4227\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4227\"\r\n                data-id=\"post-4227\" \r\n                data-item=\"hfaq-post-4227\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">I don't remember my password or username<\/div><\/div><div id=\"accordion-content-post-4227\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4227\"\r\n                style=\"background:transparent;\"><p>Forgotten password can be reset at https:\/\/www.beat2phone.net\/reset-password. Input your username to the text field, and the system will send a password reset code to the email address that is saved in your user profile information. If you don&#8217;t remember your username, you can order it to your email from https:\/\/www.beat2phone.net\/reset-password\/RemindEmailForm.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4225\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4225\"\r\n                data-id=\"post-4225\" \r\n                data-item=\"hfaq-post-4225\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Professional profile support in iOS application<\/div><\/div><div id=\"accordion-content-post-4225\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4225\"\r\n                style=\"background:transparent;\"><p>The iOS application does not support professional profile creation in v2.4.4. A professional profile can be restored to the application from the cloud service.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4223\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4223\"\r\n                data-id=\"post-4223\" \r\n                data-item=\"hfaq-post-4223\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Sensor ID in iOS application<\/div><\/div><div id=\"accordion-content-post-4223\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4223\"\r\n                style=\"background:transparent;\"><p>iPhone application does not display the sensor MAC address (visible on the sensor label) in the connecting to sensor dialog. Instead, an Apple proprietary id is shown on the list of sensors to connect to. Make sure that only one sensor is active within the Bluetooth range.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4220\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4220\"\r\n                data-id=\"post-4220\" \r\n                data-item=\"hfaq-post-4220\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Using Beat2Phone ECG with a pacemaker<\/div><\/div><div id=\"accordion-content-post-4220\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4220\"\r\n                style=\"background:transparent;\"><p>Beat2Phone ECG sensor contains a magnet for controlling the charging connector relays.<br \/>\nWarning: Do not place the Beat2Phone sensor closer than 3cm from a pacemaker. The sensor contains a magnet. The pacemaker may enter into asynchronous mode in the presence of a strong magnetic fields. Normal operation usually continues when the magnetic field is removed.<br \/>\nICD type of pacemakers may halt operation completely in the presence of strong magnetic fields.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4218\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4218\"\r\n                data-id=\"post-4218\" \r\n                data-item=\"hfaq-post-4218\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Update to Beat2Phone ECG application and sensor firmware 19.5.2021<\/div><\/div><div id=\"accordion-content-post-4218\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4218\"\r\n                style=\"background:transparent;\"><p>Dear Customer,<\/p>\n<p>On 19.5.2021, we published a new version of the Beat2Phone ECG mobile application. We also published a new version of the Beat2Phone ECG sensor firmware. The new mobile application version requires the new sensor firmware version to function properly, and without it, there may be problems with recording ECG. We recommend that all users update the mobile application and sensor firmware to the latest version.<\/p>\n<p>Instructions for sensor firmware update:<br \/>\n1. Update the Beat2Phone ECG mobile application. The required version is 2.4.4.<br \/>\n2. Make sure that the sensor battery has enough charge (recommended at least 50%). If the sensor battery is low, the firmware update is not possible.<br \/>\n3. Start the Beat2Phone ECG application in your mobile device. If you are currently recording ECG, stop the recording. Make sure that the sensor is connected to the mobile application. Make sure that the application is in the start view.<br \/>\n4. Take the sensor out of the charger. Put it, for example, on a table, and make sure that your mobile device is close to the sensor.<br \/>\n5. Wait for approximately a minute. The mobile application should notify that a firmware update is available.<br \/>\n6. Start the update by selecting &#8220;start update&#8221;. The update takes few minutes.<br \/>\n7. Wait until the update is completed.<\/p>\n<p><a href=\"https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3621\" src=\"https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859-1024x576.jpg\" alt=\"\" width=\"485\" height=\"273\" srcset=\"https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859-1024x576.jpg 1024w, https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859-600x338.jpg 600w, https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859-300x169.jpg 300w, https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859-768x432.jpg 768w, https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859-700x394.jpg 700w, https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859-539x303.jpg 539w, https:\/\/www.vitalsignum.com\/wp-content\/uploads\/2021\/05\/photo5852748133669385859.jpg 1280w\" sizes=\"auto, (max-width: 485px) 100vw, 485px\" \/><\/a><\/p>\n<p>The mobile application update fixes some bugs related to file deletion and cloud synchronization. The firmware update aims to improve the file transfer process between the sensor and the mobile device. The update makes it possible to also use the sensor with iOS devices, which was not previously possible.<\/p>\n<p>We apologize for the inconvenience.<\/p>\n<p>Regards,<br \/>\nVitalSignum Oy<br \/>\ninfo@vitalsignum.com<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4216\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4216\"\r\n                data-id=\"post-4216\" \r\n                data-item=\"hfaq-post-4216\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Adjusting the electrode strap length and tightness<\/div><\/div><div id=\"accordion-content-post-4216\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4216\"\r\n                style=\"background:transparent;\"><h2>What is the proper length of the belt for me?<\/h2>\n<p>Measure you chest size below the pecs\/breasts. Adjust the Beat2Phone ECG strap to be significantly shorter than you chest size for tight fit to achieve good electrode skin contact.<br \/>\nFor example:<br \/>\n80cm chest 65-68 cm strap<br \/>\n100cm chest 72-77cm strap<br \/>\n130cm chest 84-93 cm strap<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4214\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4214\"\r\n                data-id=\"post-4214\" \r\n                data-item=\"hfaq-post-4214\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What information the VitalSignum customer service needs to resolve a problem.<\/div><\/div><div id=\"accordion-content-post-4214\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4214\"\r\n                style=\"background:transparent;\"><p>If you encounter a problem while using our device or application, it&#8217;s best to send an email to info@vitalsignum.com. Our experts will reply to your message as soon as possible. To help identifying and resolving the issue, we recommend that you send us the following information in your message, if possible.<\/p>\n<p>As accurate as possible description of the problem.<\/p>\n<p>Are you using the application on an Android device or an iOS device?<\/p>\n<p>Mobile device model. (for example, Samsung Galaxy S10 or iPhone 10)<\/p>\n<p>Android\/iOS operating system version. (This can be found from phone settings, usually from &#8220;System&#8221; menu.)<\/p>\n<p>Beat2Phone ECG application version. (This is visible in the application home view, e.g. V2.4.3)<\/p>\n<p>Sensor version, Beat2Phone Sensor or Beat2Phone ECG Sensor? (This can be found from a sticker that is located behind the sensor.)<\/p>\n<p>Are you using the cloud service and are you able to log in to the cloud service?<\/p>\n<p>The username that you&#8217;re using in the Beat2Phone ECG application. (This can be found from the profile menu that opens from the top right corner of the application home view.)<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4212\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4212\"\r\n                data-id=\"post-4212\" \r\n                data-item=\"hfaq-post-4212\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Removing all user profiles and recordings from the mobile device<\/div><\/div><div id=\"accordion-content-post-4212\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4212\"\r\n                style=\"background:transparent;\"><p>If you want to quickly remove all the user profiles and recordings from your mobile device, you can delete the Beat2Phone ECG application and then reinstall it. If the profiles reappear when you have uninstalled and reinstalled the Beat2Phone ECG application and this is not wanted, it is because the mobile phone stores your application data to the Google cloud and automatically reloads them when you reinstall the application. To disable this functionality, you must de-select \u201cautomatic restore of settings and information\u201d from your phones settings. This is usually found in \u201cbackup &amp; restore\u201d menu in the settings.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4209\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4209\"\r\n                data-id=\"post-4209\" \r\n                data-item=\"hfaq-post-4209\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How to use and access the Beat2Phone ECG Cloud Service<\/div><\/div><div id=\"accordion-content-post-4209\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4209\"\r\n                style=\"background:transparent;\"><p>You can access the service <a href=\"https:\/\/www.beat2phone.net\"><strong>from here<\/strong><\/a> &gt;&gt;<br \/>\nYou can find instructions for use from the <a href=\"https:\/\/www.vitalsignum.com\/en\/instructions-for-use\/\"><strong>instructions for use page<\/strong><\/a> &gt;&gt;<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4207\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4207\"\r\n                data-id=\"post-4207\" \r\n                data-item=\"hfaq-post-4207\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Solutions for most common problems<\/div><\/div><div id=\"accordion-content-post-4207\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4207\"\r\n                style=\"background:transparent;\"><ul>\n<li>You can reset the Beat2Phone ECG sensor by placing it to the charging connector and removing it after few seconds.<\/li>\n<li>In some mobile devices the wifi must be turned off for the measurement to succeed.<\/li>\n<li>In some mobile devices, the location must be turned on for the device to connect to the sensor.<\/li>\n<li>Remember to moisten the electrodes in the electrode belt and check that the belt is sufficiently tightened for better signal quality.<\/li>\n<\/ul>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4205\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4205\"\r\n                data-id=\"post-4205\" \r\n                data-item=\"hfaq-post-4205\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What is the length of the electrode belt?<\/div><\/div><div id=\"accordion-content-post-4205\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4205\"\r\n                style=\"background:transparent;\">\r\n<p>Unstretched: 65-90 cm<\/p>\r\n<p>When sufficiently stretched for use: 74-115 cm<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4203\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4203\"\r\n                data-id=\"post-4203\" \r\n                data-item=\"hfaq-post-4203\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Does the Beat2Phone ECG sensor use a button cell battery or a rechargeable battery?<\/div><\/div><div id=\"accordion-content-post-4203\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4203\"\r\n                style=\"background:transparent;\">\r\n<p>The Beat2Phone ECG sensor uses a rechargeable battery that is charged in the included Beat2Phone ECG charging connector.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4201\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4201\"\r\n                data-id=\"post-4201\" \r\n                data-item=\"hfaq-post-4201\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">What is the charging time of the battery?<\/div><\/div><div id=\"accordion-content-post-4201\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4201\"\r\n                style=\"background:transparent;\">\r\n<p>The battery charges from empty to full in approximately one hour.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4198\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4198\"\r\n                data-id=\"post-4198\" \r\n                data-item=\"hfaq-post-4198\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">The mobile device does not connect to the sensor.<\/div><\/div><div id=\"accordion-content-post-4198\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4198\"\r\n                style=\"background:transparent;\">\r\n<p>In some mobile devices, the device location must be turned on to connect to the sensor.<\/p>\r\n<p>From the Beat2Phone ECG application settings, check that your sensor is connected to the mobile device. Try disconnecting the sensor by choosing &#8220;Forget sensor&#8221; and connect to the sensor again. If this does not resolve the issue, try rebooting the mobile device Bluetooth connection and the Beat2Phone ECG application. If still not resolved, try rebooting your mobile device. Finally, reboot the sensor by briefly charging it.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4196\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4196\"\r\n                data-id=\"post-4196\" \r\n                data-item=\"hfaq-post-4196\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">How long a measurement can be done with the Beat2Phone ECG device?<\/div><\/div><div id=\"accordion-content-post-4196\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4196\"\r\n                style=\"background:transparent;\"><p>From 24 hours up to 48 hours if the sensor battery is fully charged.<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4194\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4194\"\r\n                data-id=\"post-4194\" \r\n                data-item=\"hfaq-post-4194\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">The measurement suddenly stops without a clear reason. What can be done?<\/div><\/div><div id=\"accordion-content-post-4194\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4194\"\r\n                style=\"background:transparent;\">\r\n<p>Many mobile devices have, by default, a rather aggressive battery consumption optimization, which can turn off applications that appear inactive. This battery optimization sometimes turns off the Beat2Phone application, which causes the measurement to stop. Usually, this optimization can be adjusted from the mobile device settings, depending on the model of the device. The most reliable measurement can be performed when the mobile device is not used for anything else during the measurement. Even more reliable performance can be achieved if the application remains active, and the mobile device is being charged. To make sure that the measurement has not stopped, it is recommended to check the status of the measurement from time to time.<\/p>\r\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4192\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4192\"\r\n                data-id=\"post-4192\" \r\n                data-item=\"hfaq-post-4192\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">On which different devices does the Beat2Phone ECG mobile app work?<\/div><\/div><div id=\"accordion-content-post-4192\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4192\"\r\n                style=\"background:transparent;\"><p>The Beat2Phone ECG application has not been tested on all mobile devices.<\/p>\n<p>It has been found to work well in the following devices:<br \/>\nPhones:<br \/>\nAndroid:<\/p>\n<ul>\n<li>Google Pixel 3a<\/li>\n<li>Google Pixel 1<\/li>\n<li>Honor 8s<\/li>\n<li>Huawei Honor 20<\/li>\n<li>Huawei P20 Lite<\/li>\n<li>Huawei Y5<\/li>\n<li>Motorola Moto G 8 Power (Wifi must be turned off during measurement)<\/li>\n<li>Nokia 2.4<\/li>\n<li>Nokia 6.1<\/li>\n<li>Nokia 6.2<\/li>\n<li>Nokia 7 Plus<\/li>\n<li>Nokia 7.2<\/li>\n<li>Samsung Galaxy A10<\/li>\n<li>Samsung Galaxy A70<\/li>\n<li>Samsung Galaxy A42<\/li>\n<li>Samsung Galaxy A21s<\/li>\n<li>Samsung Galaxy S7 Edge<\/li>\n<li>Samsung Galaxy S8<\/li>\n<li>Samsung Galaxy S9<\/li>\n<li>Samsung Galaxy S10<\/li>\n<li>Xiaomi Mi 9<\/li>\n<li>Xiaomi Redmi Note 7<\/li>\n<\/ul>\n<p>iOS:<\/p>\n<ul>\n<li>iPhone SE<\/li>\n<li>iPhone 6s<\/li>\n<li>iPhone 12 Pro max<\/li>\n<\/ul>\n<p>Tablets:<br \/>\nAndroid:<\/p>\n<ul>\n<li>Samsung Galaxy Tab A<\/li>\n<li>Samsung Galaxy Tab S5e<\/li>\n<li>Lenovo Tab M8 HD<\/li>\n<\/ul>\n<p>iOS:<\/p>\n<ul>\n<li>iPad Mini<\/li>\n<\/ul>\n<p>In the following devices, Beat2Phone does not work properly (Bluetooth problem):<\/p>\n<ul>\n<li>Huawei Honor 7, 8, P10 Lite, Media Pad M3, P20 Pro<\/li>\n<li>Lenovo Yoga TAB3 Plus (YT-X703L), Android 6.0<\/li>\n<li>OnePlus5, Android 7.1<\/li>\n<li>Samsung Galaxy S10e<\/li>\n<\/ul>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4190\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4190\"\r\n                data-id=\"post-4190\" \r\n                data-item=\"hfaq-post-4190\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Quick guide included with the sales package<\/div><\/div><div id=\"accordion-content-post-4190\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4190\"\r\n                style=\"background:transparent;\"><p>You can find the short user guide from the <a href=\"https:\/\/www.vitalsignum.com\/en\/instructions-for-use\/\"><strong>instructions for use page<\/strong><\/a> &gt;&gt;<\/p>\n<\/div><\/li><li class=\"accordion__item \"><div class=\"accordion__header \" \r\n                id=\"accordion-header-post-4188\"\r\n                role=\"button\"\r\n                aria-expanded=\"false\"\r\n                aria-controls=\"accordion-content-post-4188\"\r\n                data-id=\"post-4188\" \r\n                data-item=\"hfaq-post-4188\" \r\n                style=\"background:transparent;\" \r\n                data-tags=\"\"\r\n                tabindex=\"0\"><div class=\"accordion__title\">Is there a user manual for Beat2Phone ECG Android application?<\/div><\/div><div id=\"accordion-content-post-4188\" \r\n                class=\"accordion__body\" \r\n                role=\"region\"\r\n                aria-labelledby=\"accordion-header-post-4188\"\r\n                style=\"background:transparent;\"><p>You can find instructions for use from the <a href=\"\/en\/instructions-for-use\"><strong>instructions for use page<\/strong><\/a> &gt;&gt;<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/article><\/section>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1585742217937{padding-top: 60px !important;padding-right: 20px !important;padding-bottom: 40px !important;padding-left: 20px !important;}&#8221;] FREQUENTLY ASKED QUESTIONS [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1658284951094{padding-top: 20px !important;padding-right: 20px !important;padding-bottom: 50px !important;padding-left: 20px !important;}&#8221;][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-583","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/pages\/583","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/comments?post=583"}],"version-history":[{"count":1,"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/pages\/583\/revisions"}],"predecessor-version":[{"id":4229,"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/pages\/583\/revisions\/4229"}],"wp:attachment":[{"href":"https:\/\/www.vitalsignum.com\/en\/wp-json\/wp\/v2\/media?parent=583"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}