03 helmi What information the VitalSignum customer service needs to resolve a problem.
If you encounter a problem while using our device or application, it’s best to send an email to [email protected] Our experts will reply to your message as soon as possible. To help identifying and resolving the issue, we recommend that you send us the following information in your message, if possible.
As accurate as possible description of the problem.
Are you using the application on an Android device or an iOS device?
Mobile device model. (for example, Samsung Galaxy S10 or iPhone 10)
Android/iOS operating system version. (This can be found from phone settings, usually from ”System” menu.)
Beat2Phone ECG application version. (This is visible in the application home view, e.g. V2.4.3)
Sensor version, Beat2Phone Sensor or Beat2Phone ECG Sensor? (This can be found from a sticker that is located behind the sensor.)
Are you using the cloud service and are you able to log in to the cloud service?
The username that you’re using in the Beat2Phone ECG application. (This can be found from the profile menu that opens from the top right corner of the application home view.)