General instructions

Dear Customer,

Our service is down since December 3, 2020 at 10:50.
We have identified a security vulnerability in the Beat2Phone ECG mobile application related to our cloud service.
Due to this problem, we will have to shut down our cloud service for approximately two weeks.
You can still take measurements with the Beat2Phone ECG, but unfortunately, these measurements do not go to our cloud service for time being.
We will provide situation updates as necessary.

Effects on customers

Existing users who have an existing user profile can continue recording their ECG without issues. Recordings can be viewed from the mobile application. Old recordings that have been uploaded to the cloud service are still visible and can be viewed through the cloud service. New measurements cannot be currently uploaded to the cloud service, and new user profiles cannot be created. In addition, the active profile in the mobile application cannot be changed, and users and recordings cannot be transferred from one mobile device to another. Users and recordings cannot be fetched from the could service to the mobile application. User profile settings cannot be modified.

We apologize for the situation.
More info:

You can access the service from here >>
You can find instructions for use from the instructions for use page >>

  • You can reset the Beat2Phone ECG sensor by placing it to the charging connector and removing it after few seconds.
  • In some mobile devices the wifi must be turned off for the measurement to succeed.
  • In some mobile devices, the location must be turned on for the device to connect to the sensor.
  • Remember to moisten the electrodes in the electrode belt and check that the belt is sufficiently tightened for better signal quality.

Unstretched: 65-90 cm

When sufficiently stretched for use: 74-115 cm

The Beat2Phone ECG sensor uses a rechargeable battery that is charged in the included Beat2Phone ECG charging connector.

The battery charges from empty to full in approximately one hour.

In some mobile devices, the device location must be turned on to connect to the sensor.

From the Beat2Phone ECG application settings, check that your sensor is connected to the mobile device. Try disconnecting the sensor by choosing “Forget sensor” and connect to the sensor again. If this does not resolve the issue, try rebooting the mobile device Bluetooth connection and the Beat2Phone ECG application. If still not resolved, try rebooting your mobile device. Finally, reboot the sensor by briefly charging it.

From 24 hours up to 48 hours if the sensor battery is fully charged.

Many mobile devices have, by default, a rather aggressive battery consumption optimization, which can turn off applications that appear inactive. This battery optimization sometimes turns off the Beat2Phone application, which causes the measurement to stop. Usually, this optimization can be adjusted from the mobile device settings, depending on the model of the device. The most reliable measurement can be performed when the mobile device is not used for anything else during the measurement. Even more reliable performance can be achieved if the application remains active, and the mobile device is being charged. To make sure that the measurement has not stopped, it is recommended to check the status of the measurement from time to time.

The Beat2Phone ECG application has not been tested on all mobile devices.

It has been found to work well in the following devices:

  • Honor 8s
  • Huawei Honor 20
  • Huawei Y5
  • Motorola Moto G 8 Power (Wifi must be off during the measurement on this device)
  • Nokia 6.1
  • Nokia 6.2
  • Nokia 7.2
  • Xiaomi Mi 9
  • Xiaomi Redmi Note 7


  • Samsung Galaxy Tab A
  • Samsung Galaxy Tab S5e

In the following devices, Beat2Phone does not work properly (Bluetooth problem):

  • Huawei Honor 7, 8, P10 Lite, Media Pad M3
  • Lenovo Yoga TAB3 Plus (YT-X703L), Android 6.0
  • OnePlus5, Android 7.1

You can find the short user guide from the instructions for use page >>

You can find instructions for use from the instructions for use page >>

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